Refund Policy
This Refund Policy applies to all purchases made on FCUTCOINS.COM for digital gaming products and services.
By placing an order on fcutcoins.com, you agree to the terms outlined below.
1. General Policy for Digital Products
Due to the nature of digital goods and in-game services, all sales are generally final once the order has been successfully delivered or processed.
2. Eligible Refund Situations
Refunds may only be issued under the following circumstances:
2.1 Order Not Delivered
If we are unable to complete your order within the guaranteed delivery time, and no alternative solution is provided, you may request a full refund.
2.2 Duplicate Payment
If you accidentally placed and paid for the same order more than once, the duplicate payment will be refunded.
2.3 Payment Error
If your payment was charged but no order was created in our system due to technical issues, you are eligible for a full refund after verification.
2.4 Service Unavailability
If we are unable to fulfill your order due to stock shortages, system restrictions, or game limitations, we will issue a full refund or offer an alternative solution.
3. Non-Refundable Situations
We do not provide refunds in the following cases:
- You changed your mind after placing the order
- Incorrect account details were provided by the customer
- Delay caused by incorrect or incomplete delivery information
- Orders already marked as “completed” or “delivered”
- Violation of game terms leading to penalties, bans, or restrictions
4. Order Disputes & Chargebacks
Initiating a chargeback or payment dispute without contacting our support team first may result in:
- Permanent suspension of your account on our platform
- Cancellation of pending or future orders
- Loss of eligibility for support or compensation
We strongly encourage customers to contact our support team to resolve any issues before opening a dispute.
5. Delivery Responsibility
Customers are responsible for providing accurate and complete information required to complete delivery. We are not responsible for failed deliveries caused by:
- Incorrect account login details
- Wrong in-game information
- Failure to cooperate during delivery process
However, our support team will assist in resolving such cases whenever possible.
6. Refund Processing Time
If a refund is approved:
- Processing time: 3–10 business days
- Refunds will be returned via the original payment method
- Processing time may vary depending on payment provider
7. Contact Us
If you have any questions about this Refund Policy or your order, please contact our support team:
- Customer Support: Insert Email / Live Chat Link
- Service Hours: 24/7 (or specify your schedule)